At Notorix Media LLP, we are committed to delivering high quality digital marketing, software development, and business growth solutions while maintaining complete transparency with our clients. To ensure a smooth working relationship, we have established the following Refund & Cancellation Policy.

• We are dedicated to providing exceptional service, professional project management, and a seamless client experience through clearly defined processes and transparent communication.
  
  
• Every project is strategically planned and executed through predefined milestones to ensure timely delivery, measurable growth, and complete accountability.
  
  
• Before any project begins, we conduct a comprehensive discovery session, business analysis, and project consultation. A detailed Scope of Work (SOW) is then prepared and approved by both parties to ensure complete clarity regarding project objectives, deliverables, timelines, and responsibilities. This process minimizes misunderstandings, disputes, and project cancellations.
  
  
• Since each milestone requires dedicated research, planning, design, development, optimization, and resource allocation, payments made for completed work are non-refundable.
  
  
• If a project is terminated through mutual agreement, the client will retain ownership of all completed and fully paid deliverables up to the termination date. Any future work or remaining project balance beyond completed milestones will be cancelled. Payments already made will not be refunded.
  
  
• Once website designs, UI/UX mockups, branding concepts, software architecture, or any creative deliverables have been approved by the client and development or implementation has commenced, no refunds will be issued for those approved phases.
  
  
• Refunds will not be provided for partially completed milestone work or projects that are cancelled after work has commenced within an active milestone.
  
  
• Services purchased under promotional offers, discounted pricing, bundled packages, seasonal campaigns, limited-time deals, or special pricing agreements are non-cancellable and non-refundable.
  
  
• Monthly, quarterly, or annual SEO, AEO, GEO, Performance Marketing, PPC, Social Media Management, Online Reputation Management (ORM), Content Marketing, Virtual Assistant Services, and other recurring digital marketing services are non-refundable. Clients may discontinue these services by providing a minimum written notice of 45 days prior to the intended cancellation date. This notice period is necessary due to campaign planning, content scheduling, advertising commitments, resource allocation, and ongoing optimization activities already in progress.
  
  
• Subscription-based services, maintenance plans, hosting management, website support, and software maintenance agreements may only be cancelled with a 45-day written notice, unless otherwise specified in the service agreement.
  
  
• Projects that remain inactive, abandoned, or on hold due to lack of client communication, missing approvals, or unavailable project assets for more than 45 consecutive days may be considered dormant. In such cases, all payments made up to that point shall remain non-refundable, and additional fees may apply to resume the project depending on its status and resource requirements.
  
  
• Any third-party costs incurred on behalf of the client including domain registrations, web hosting, premium software licenses, APIs, advertising spend, SSL certificates, stock assets, plugins, subscriptions, or other external services are non-refundable once purchased or activated.
  
  
• Approved invoices, retainers, consultation fees, strategy sessions, onboarding fees, and deposits are non-refundable as they cover reserved resources, planning, and professional services already rendered.
  
  
• By engaging the services of Notorix Media LLP, the client acknowledges that they have read, understood, and agreed to this Refund & Cancellation Policy as part of the overall service agreement.
  
  

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Contact Us

If you have any questions regarding this Refund & Cancellation Policy or require assistance with your project or service cancellation request, please contact us:

Notorix Media LLP

Email: sales@notorixmedia.com

We aim to respond to all refund and cancellation inquiries professionally.